(+34) 959 872 205 M-T-W-T from 09:00-14:00h & 15:30-18:45h / F from 9:00-14:00 & 16:00-18:00
(+34) 609 21 76 55 / Contact by Whatsapp 
contacto@gran-scooter.com / Contact
How to BuyYou can make your purchase in several ways


To place an order you can choose between the following 3 options:

By Phone

Through our number +34 959 87 22 05 (10 lines, low cost call), When making the call, you will have to provide the name of the product or its reference (the ref, appears below the article name on its description page). ) number of units, shipping address and payment method.

By E-mail

In the address contacto@gran-scooter.com, also indicate the name of the product or its reference (the ref, appears under the article name on its description page) number of units, shipping address and payment method.

Through this same WEB page

You can add the products to your shopping cart by clicking on the add button, you must create a personal account, where you will provide us the billing and shipping information, then you can decide how to send and pay.

For any questions, questions or comments, do not hesitate to contact us through +34 959 87 22 05 or by clicking HERE

Payment MethodsIt also has several payment methods

Bank Transfer

Once you have placed the order, make a transfer / deposit in any of the following two accounts:
  • Banco Santander ES34 0049 4266 69 2714024960 (BANCO SANTANDER)


           IBAN: ES34



  • La Caixa     ES78 2100 2700 58 021005 0243 


           IBAN: ES78



  • Bankia     ES25 2038 9806 1160 0063 6285 

           IBAN: ES25


Afterwards, send us a copy to the email pagos@gran-scooter.com or a fax to the number (+34) 959 87 22 05. Do not forget to specify your fist and last name, as well as the order number. IMPORTANT! It will not be accepted any copy of orders where our account number does not appear.


Credit Card

Once the purchase will be confirmed, you will be automatically restricteed to a secure server HTTPS, where you can proceed to the payment. You will need your card number, expiration date and security number of your credit card which is in the back of the credit card. 

New payment in one click!! Enter your card data only once. For your next purchases you only have to enter the code that arrives to the phone associated with the card, more information here.


Cash On Delivery

Pagy your order to the transport company once you receive it. This form of payment entails a small commission charged by the transport company fot the management of the collection and delivery of the money to our company. This commission is €4.90 for orders less than €150. For orders with an amount greater than €150, the commission charged by the transport agency is 3% of the total.

Important: In the case of very bulky products such as electric scooter of the family \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"City\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\" and due to its high transportation cost, you must make a deposit of €50 before sending your order by cash on delivery. These €50 will be deducted from the total to be paid.
Orders for registered motorcycles can not be sent by cash on delivery, except if you are not registered. 
Shipments to Portugal for cash on delivery can not exceed €999.99, because transport companies in Portugal can not collect amounts higher than that. For this, we will ask you to make a transfer with the difference, which will be deducted from the final amount. Then, you must pay €999.99 to the carrier.



Pay your order with your PayPal account. It will be necessary that the shipping address you hace in Paypal is the same as the shipping of the order. This payment method has a commission from PayPal. Before finalizing the order, you can review the amount of the commission, since it is calculated directly by the system and shown before confirming it.


Financing: Sequra

Attention . Only this method of payment is for residents in Spain

Learn about the two methods of payment offered by the company Sequra:

Receive first, pay later:
Make the purchase without paying anything, and pay up to 7 days after receiving the product at your home. No fees, no interest. Forget paying interest to transportation companies! You can pay by bank transfer or a credir or debit card. Sequra has several bank accounts: La Caixa; Sabadell; Santander; BBVA; Bankia.
Do you have any extra cost? There is no interest rate or extra cost. Pay only the proce of the product.
Once the order has been sent, you have 7 days to pay for it. Sequra will send you and email at the time your order is shipping. In this email, in addition, forms and payment guides will be added.
Finance your purchase up to 6, 12 or 18 months. Without any interest, you will only have to pay small and comfortable fixed fees. The TIN is 0.0%, paying only the fixed cost per installment.
How to know how much you have to pay in each installment? Do not worry! The exact amount to be paid for each fee will appear in the shopping cart before finalizing the order.
New form of financing: Divide your payment in 3 months without interest, for only € 4.95. You will only have to pay the first part now and the other two payments in the next two months.
For returns, credit card changes or paying the fees for transfer you will have to contact with Sequra. Sequra reserves the right to not accept credit, any incident with them you can contact the financing company through the customer area of Sequra or by calling (+34) 931 760 008.
For any doubt or clarification contact us throught e-mail contacto@gran-scooter.com or by calling (+34) 959 87 22 05 



Shipping CostsCalculate how much the shipping will cost


The web automatically calculates the Shipping Costs according to several factors such as weight, volume, shipping area, offers associated with shipping costs, etc., therefore the company reserves the right to recalculate the shipping cost, notifying the customer of the new amount, if the client does not accept this new amount, the order will be canceled, reimbursing the total amount paid.

All orders will be insured at 100% of their value, for any claim due to transport you must notify us within 24 hours of receipt.

As long as your order is free and with large volumes, you will be sent to the transport company Redur, which will deliver your package in approximately 24-48 hours.

We make a great effort to lower shipping costs, but we have no choice but to apply part of them.

The shipping costs that apply are the following:

Peninsula & Balearic Islands 24/48 / 72h depending on product.

Our goal is that all orders made before 16:30h are delivered the next working day in the whole Peninsula and 48 / 72h in the Balearics, (provided they are small packages of maximum 30kg) although that is our goal and 94.8% of the orders of the last year have fulfilled those 24h of term, it is possible that a minority of them are delivered in 48H, either for internal logistical reasons ours or of the transport company with which we work (Correos Express, Seur, Dhl, Redur, always First Level transport agencies). For packages of + 30Kg, such as Electric Motorcycles, CityRoad, Citycoco, Citycoco Mini, CityStreet will be sent by parcel companies (not of courier service) and therefore being delivery in 48 / 72H. You will always receive an email indicating the transport company for which your order travels and the tracking number to be able to control where your order goes at each moment.

Important: Bulky products such as the Citycoco or similar Motorcycles can not travel by courier companies (small packages) and travel by courier companies (such as Dhl, Redur ..), These products travel totally protected, in metal cages and on pallets of wood. These products will have a delivery time of 48 / 72H in the peninsula, and a day or two more in the Balearic Islands due to the fact that they have to change the ship for the Islands. Also for this reason, the transport to the Islands is quite more expensive, so the transport of the Citycoco we have to add + 45eur of shipping costs to the Balearic Islands.




Península and Portugal (24/48 hours)

Balearics (48/72 horas)

0 - 5 Kg

4.99 €*

7,95 €*

+5 kg





Canary Islands, Ceuta or Melilla 3-6 days.

Due to recent changes in shipping rates to these locations it is not possible to calculate the shipping cost automatically, as it depends on many factors, so to know you contact our sales representatives and they will make a personalized quote at no cost any. We also accept the collection in the store, if you already work with a transport company, only indicate in the transit step with which company you will pick up.
IMPORTANT: Do not make the payment until you know the price of the shipment, unless you send your company to pick up.

Europe 48/72h.

European countries to which we ship: Austria, Denmark, Belgium, Bulgaria, France, Slovakia (Slovak Republic), Slovenia, Estonia, Finland, Greece, Hungary, Italy, Lithuania, Luxembourg, Malta, Poland, Germany, Ireland, Netherlands, Sweden, United Kingdom



Europe 48/72H

0 - 5 Kg

15,95 €*

+ 5 Kg


Rest of the world.

Rest of the world. Consult one of our commercials It is complex to calculate a price for the rest of the world since there are a multitude of variants that affect the price (place in the world, weight of the package, maritime, air, ...) in order to give it, you can contact us at contact@gran-scooter.com or +34 959 87 22 05

* These prices may change without prior notice depending on the fuel rates at the time of your order.

* Delivery times are estimated, they may vary depending on the volume of the merchandise.

TrustWhy trust us?



We have summarized in 7 points the main reasons why you can trust us and buy with Gran-Scooter.com with total confidence.


You can check our company in the Spanish Companies Ranking from this link: National Companies Ranking < / strong> & nbsp; . We are the Company Position 2 at the National Level of Electric Mobility !, Although it is a Large Company, we do not stop giving close, family and committed treatment to our customers. That is one of the reasons for our continued growth, seriousness and professionalism. & Nbsp; We have been since 1997 & nbsp; In the world of computing and since 2001 in the world of electronics, thousands of clients during these years have been treated and we have learned from every mistake, from every failure, we always look for a more efficient way of working. Compatinet SL is a company with great national recognition.


All our products have a 2 Year Warranty. & nbsp; And unlike the market, the batteries in our products also have a 2 year Warranty. It includes all repair costs, parts, labor, shipping costs to our facilities is borne by the customer, return shipping if by us, We are so confident in our work, we can offer that guarantee, since the failure rate in so many by the way is very very small.

Customer Reviews

We have the comments section available to customers, where customers express how things have gone with our company, do yours, or read the comments of others.

Usage Support / Manuals

We spend a lot of time creating user manuals for our products, videos, photos, downloads. Everything the user needs to know how to use and make the most of their product. Some manuals have been dedicated several days for their production.

ReturnsChange of idea? Are not you happy with the product?


Commercial Return

It occurs when the customer wants to return any product without any type of incident, either by repentance, change of mind, or that the product, although it corresponds exactly with the description and photo of our website, is not liked by the buyer. You can return it without further question. The deadline to communicate this return is 14 calendar days (only for final customer) from receipt by the customer, in case of a holiday, leave a record by e-mail of the intention of the commercial return.

For all registered vehicles, the right of return is rejected as proof of purchase of a personalized vehicle remains at the time of purchase.

To do this you must enter your user area and fill in all requested information.

Once we have received it, we will proceed to process the return.?

The usual procedure will be the following:
We will contact you to inform you of the acceptance of the return, and the delivery address, which must be clearly indicated on the packaging. You must deliver the product to us within 10 days from the date you were informed of the acceptance of the return.

The products have to arrive in the same state in which they were sent, that is, they must not have any type of use, be fit for sale, including all their accessories, manuals, etc. In case of missing accessories, they could be deducted from the amount of credit for their replacement, they must go with all the components of the same. If the product is not returned in conditions for sale, the amount of the return of the product to its original state could be charged.

Gran Scooter will proceed to refund the money within a maximum period of 14 days, once you have received the product and verified that it is in perfect condition.

Throughout the process, we will keep you promptly informed through email.

Defective delivery incidence

It occurs when the product delivered does not match the one specified in the order or has been hit and damaged externally during its delivery, or it detects that the product does not work correctly before 48 hours after receiving it. Remember to attach a photo of the damage, the box, the product packaging and the package label (it is essential to attach this information before 48 hours to process your transport claim, if the requirements are not met, transport will close your claim.
If this happens, you must communicate immediately, and within less than 48 hours of receiving it, to Gran Scooter by sending an e-mail to contacto@gran-scooter.com. Once we receive this e-mail we will begin to process your return. If you received the damaged packaging it is very important that you indicate it on the delivery note of the carrier at the time of receipt.

The usual procedure will be the following:
We will contact you by e-mail indicating your return number that you must clearly indicate on the packaging. Later, we will send a transporter to your home for collection, and we will proceed to send you the correct product.
Throughout the process, we will keep you promptly informed through email.
In this type of return, all the costs of collection and new delivery will be covered by Gran Scooter.

Guarantees for breakdown

This section applies to all products with faults or breakdowns after 48 hours of receipt.
It occurs when the product does not work properly or has stopped working due to a technical problem, after 48 hours of receiving it, within the period established in the Guarantee Law, 2 years of guarantee for the end customer and 1 year of guarantee For Distributors, in the case of products purchased for rental companies, or whose use is intended for intensive rental use, the warranty is limited to 6 Months from the date of purchase. The parts necessary to process the guarantee will be provided to the distributors so that they can proceed to replace and review the vehicle for their customer. In the event that the dealer cannot or wants to provide the after-sales service, he will have to assume the cost of shipping to our vehicle facilities or assume the labor of a workshop near the customer\\\\\\\'s home.

Gran-Scooter Offers 2 years warranty to the end user also in the batteries of all products.?


To process a guarantee it is essential to attach a copy of the invoice.
The products are out of warranty for the following reasons:
-If they have received, once delivered to the customer, any deterioration due to external events, accidents, poor follow-up of the instructions or change in the electrical tensions.
-If they are damaged due to improper configuration or installation of the software, hardware and peripherals, by the client.
-If there is a fault caused by a component not supplied by Gran-Scooter.com.
-In your case, if the general conditions imposed by a manufacturer for a product so indicated.

To do this you must enter + Client Area> My Users area> Returns> New return.
-Order number.
-Number of reference of the article.
-Cause of the return.
-Copy of the purchase invoice
In this type of return, the customer must send the product to our SAT for repair, by any means (mail, transport companies, or in person in our stores), and Gran-Scooter will send the cost and insured product to the customer from our warehouses.


Material storage time

Once the return has been processed by our SAT, whose resolution means the payment by the client for its withdrawal, you will have 2 months of free storage in our facilities. After the deadline, the cost of storage and custody by RMA will be 1.50 € / day elapsed.

The maximum storage period from the resolution of your return will be 6 months, after this period without receiving notification from the customer, the material will be recycled, losing the right to a later claim.

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