(+34) 959 872 205 M-T-W-T from 09:00-14:00h & 15:00-18:30h / F from 9:00-15:00h
(+34) 609 21 76 55 / Contact by Whatsapp 
contacto@gran-scooter.com / Contact
How to BuyYou can make your purchase in several ways
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To place an order you can choose between the following 3 options:

By Phone

Through our number +34 959 87 22 05 (10 lines, low cost call), When making the call, you will have to provide the name of the product or its reference (the ref, appears below the article name on its description page). ) number of units, shipping address and payment method.

By E-mail

In the address contacto@gran-scooter.com, also indicate the name of the product or its reference (the ref, appears under the article name on its description page) number of units, shipping address and payment method.

Through this same WEB page

You can add the products to your shopping cart by clicking on the add button, you must create a personal account, where you will provide us the billing and shipping information, then you can decide how to send and pay.

For any questions, questions or comments, do not hesitate to contact us through +34 959 87 22 05 or by clicking HERE

Payment MethodsIt also has several payment methods
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Bank Transfer
Once you have placed your order, make a transfer / deposit into either of the following two accounts:
Banco Santander ES34 0049 4266 69 271402424960 
           IBAN: ES34

           BIC: BSCHESMMXXX

La Caixa ES78 2100 2700 58 021005 0243 
           IBAN: ES78

           BIC: CAIXESBBXXX?

Ibercaja ES93 2085 8181 21 0330137721 

           IBAN: ES93

           BIC: CAZRES2Z

Afterwards, send us a copy to the e-mail pagos@gran-scooter.com or a fax to the number (+34) 959 87 22 05. Don\\\\\\\'t forget to specify your name and surname, as well as the order number. IMPORTANT! We will not accept any receipt that does not include our account number.

 

Credit card
Once you confirm your purchase, you will be automatically redirected to a secure HTTPS server, where you can proceed to payment. You will need your card number, expiry date and security number which can be found on the back of your card.

New payment in one click!!! Now you only have to enter your card details the first time. For your next purchases you only have to enter the code that you receive on the phone associated with the card, more information here.

Cash on Delivery
Pay your order to the transport company once you receive it. This payment method involves a small commission charged by the transport company for the management of the collection and sending of the money to our company. This commission is 4.90€ for orders under 150€. For orders over 150€, the commission charged by the transport agency is 3% of the total. 

Important: In the case of very bulky products such as electric motorbikes of the \\\\\\\"City\\\\\\\" family and due to its high cost of transport, you must make a deposit of 50€ before sending your order by cash on delivery. This 50€ will be deducted from the total amount to be paid. 
Orders for registered motorbikes cannot be sent by cash on delivery, except if it is not registered. 
Cash on delivery shipments to Portugal cannot exceed 999.99€ due to the fact that the transport companies in this country do not allow the collection of amounts higher than 999.99€. For this, we will ask you to make a transfer with the difference, which will be deducted from the final amount. You will then have to pay 999.99€ to the carrier.

PayPal
Pay for your order with your Paypal account. It will be necessary that the shipping address you have in PayPal is the same as the shipping address of the order. This method of payment is subject to a PayPal fee. Before finalising the order you can check the amount of the commission, as it is calculated directly by the system and shown to you before confirming the order.

Financing: Sequra
Learn about the two payment methods offered by Sequra:
Receive first, pay later:
Make the purchase without paying anything at all, and pay up to 7 days after receiving the product at your address. No instalments, no interest - no more paying interest to transport companies!
You can pay by bank transfer or by credit or debit card. Sequra has several bank accounts: La Caixa; Sabadell; Santander; BBVA.
Are there any extra costs? There is no interest or extra cost. You only pay the price of the product.
Once the order has been sent, you have 7 days to pay for it. Sequra will send you an email as soon as your order is shipped. In that email, in addition, the payment methods and guidelines will be added.
Financing:
Finance your purchase in up to 6, 12 or 18 months. Without any type of interest, you will only have to pay small and comfortable fixed instalments. The TIN is 0.0%, paying only the fixed cost per instalment.
How do you know how much you have to pay for each instalment? Don\\\\\\\'t worry, the exact amount to pay for each instalment will appear in the shopping cart before you finalise your order.
For refunds, credit card changes or payment by bank transfer, you will have to contact Sequra. Sequra reserves the right to refuse to accept credit. For any incident with them, you can contact the financing company through the Sequra customer area or by calling (+34) 931 760 008.

New financing method: Divide your payment in 3 months without interest, for only 4,95€. You will only have to pay the first part now and the other two payments in the following two months.
For any questions or clarifications please contact us by e-mail contacto@gran-scooter.com or by phone (+34) 959 87 22 05. 

Shipping CostsCalculate how much the shipping will cost
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The web automatically calculates the Shipping Costs according to several factors such as weight, volume, shipping area, offers associated with shipping costs, etc., therefore the company reserves the right to recalculate the shipping cost, notifying the customer of the new amount, if the client does not accept this new amount, the order will be canceled, reimbursing the total amount paid.

All orders will be insured at 100% of their value, for any claim due to transport you must notify us within 24 hours of receipt.

As long as your order is free and with large volumes, you will be sent to the transport company Redur, which will deliver your package in approximately 24-48 hours.

We make a great effort to lower shipping costs, but we have no choice but to apply part of them.

The shipping costs that apply are the following:

Peninsula & Balearic Islands 24/48 / 72h depending on product.

Our goal is that all orders made before 16:30h are delivered the next working day in the whole Peninsula and 48 / 72h in the Balearics, (provided they are small packages of maximum 30kg) although that is our goal and 94.8% of the orders of the last year have fulfilled those 24h of term, it is possible that a minority of them are delivered in 48H, either for internal logistical reasons ours or of the transport company with which we work (Correos Express, Seur, Dhl, Redur, always First Level transport agencies). For packages of + 30Kg, such as Electric Motorcycles, CityRoad, Citycoco, Citycoco Mini, CityStreet will be sent by parcel companies (not of courier service) and therefore being delivery in 48 / 72H. You will always receive an email indicating the transport company for which your order travels and the tracking number to be able to control where your order goes at each moment.

Important: Bulky products such as the Citycoco or similar Motorcycles can not travel by courier companies (small packages) and travel by courier companies (such as Dhl, Redur ..), These products travel totally protected, in metal cages and on pallets of wood. These products will have a delivery time of 48 / 72H in the peninsula, and a day or two more in the Balearic Islands due to the fact that they have to change the ship for the Islands. Also for this reason, the transport to the Islands is quite more expensive, so the transport of the Citycoco we have to add + 45eur of shipping costs to the Balearic Islands.

 

 

Weight

Península and Portugal (24/48 hours)


Balearics (48/72 horas)

0 - 5 Kg

4.99 €*

7,95 €*

+5 kg

Consult

Consul

 

 

Canary Islands, Ceuta or Melilla 3-6 days.

Due to recent changes in shipping rates to these locations it is not possible to calculate the shipping cost automatically, as it depends on many factors, so to know you contact our sales representatives and they will make a personalized quote at no cost any. We also accept the collection in the store, if you already work with a transport company, only indicate in the transit step with which company you will pick up.
IMPORTANT: Do not make the payment until you know the price of the shipment, unless you send your company to pick up.

Europe 48/72h.

European countries to which we ship: Austria, Denmark, Belgium, Bulgaria, France, Slovakia (Slovak Republic), Slovenia, Estonia, Finland, Greece, Hungary, Italy, Lithuania, Luxembourg, Malta, Poland, Germany, Ireland, Netherlands, Sweden, United Kingdom

 

Weight

Europe 48/72H

0 - 5 Kg

15,95 €*

+ 5 Kg

Consultar

Rest of the world.


Rest of the world. Consult one of our commercials It is complex to calculate a price for the rest of the world since there are a multitude of variants that affect the price (place in the world, weight of the package, maritime, air, ...) in order to give it, you can contact us at contact@gran-scooter.com or +34 959 87 22 05

* These prices may change without prior notice depending on the fuel rates at the time of your order.

* Delivery times are estimated, they may vary depending on the volume of the merchandise.

TrustWhy trust us?
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Confidence

We have summarized in 8 points the main reasons why you can trust us and buy at Gran-Scooter.com with complete confidence.The OCU visited the Gran Scooter facilities in 2021 to

ReturnsChange of idea? Are not you happy with the product?
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Commercial returns


This occurs when the customer wishes to return any product without any type of incident, whether due to regret, change of mind, or if the product is not to the purchaser\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s liking. It can be returned without further question. The deadline for communicating this return is 14 calendar days (only for end customer) from receipt by the customer, in case of holiday, leave record by e-mail of the intention of the commercial return.

For all registered vehicles, the right to return the vehicle will be rejected if the purchase of a personalised vehicle is recorded at the time of purchase.

To do this you must enter your user area and fill in all the requested data.

Once we have received it, we will proceed to process the return.

The usual procedure will be as follows:
We will contact you to inform you of the acceptance of the return, and the delivery address, which must be clearly indicated on the packaging. You must deliver and send us the product within 10 days from the date on which you were informed of the acceptance of the return. Our company is responsible for delivering the product to you in perfect condition. In the case of a return, the customer must also return the product to us in perfect condition, taking care to pack it perfectly and/or take out transport insurance if he/she considers it necessary.

The products must arrive at our warehouse in the same condition in which they were sent, that is to say, they must not have been used in any way (no knocks or scratches), be suitable for sale, including all accessories, manuals, transport packaging, etc. In case of missing accessories, they could be discounted from the amount of payment for its replacement, they must go with all the components of the same. If the product is not returned in condition for sale, the amount of the restitution of the product to its original state will be charged.  Gran-Scooter will refund the customer the amount of the product in full if it is returned in perfect condition. The Expenses of Shipment towards the client are not reimbursed if it has been sent towards the client by a service of Urgent transport, as Seur, Correos Express, Dhl Express, that do urgent deliveries with a term of 24 to 72h to National Level. There are other methods of transport slower and without shipping tracking that can delay up to 15 days delivery, by default we always use the Express service fast delivery, unless the customer explicitly requested in the comments of your order to be sent by a traditional method and not express. Therefore, in case of return due to regret, the amount of the express delivery will be discounted from the payment, which may be different depending on the weight, volume and delivery area. (the costs are different in Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla and other countries, which will carry a plus that will be added to the amounts below, please see the specific shipping costs for your area and product) In the event that the product had a promotion or offer with free shipping, or were partly subsidized by Gran-Scooter to make the purchase, in the case of return yes the following amounts derived from the expenses of shipment of the company of transport will be discounted (Expenses in Peninsular Spain), that is to say, the free postage or subsidies of part of the shipments are subject to the delivery and acceptance of the order, for orders rejected in the delivery, or returns by repentance do not accede to free postage or subsidies in postage.  

Cr-Byke, Speedo 6,5\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\", Speedo 10\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\", Speedo Hummer, Booguie Drift, Roller Dance = 14eur + VAT.

CityStreet, CityRoad, Roll Skate, Litle Mix, Mobilyte, Max Rocket and similar in Volume and Weight = 27eur + Iva

CityCoco Mini, Citycoco Last Mille, Mopeds and Electric Scooters = 60eur + Iva

For the Balearic Islands, due to the extra cost of the shipment, 18eur will be added to each shipment.

For orders sent and are not accepted at the time of delivery, and are returned for reasons beyond Gran-Scooter, the customer will bear the cost of transport to and from, according to the rate indicated on these lines.

For Ceuta, Melilla, and the Canary Islands, Consult in prices with the Commercial Department, since they affect other expenses like Customs, Transits, Taxes, etc.

 

Gran Scooter will proceed to the refund of the money in a maximum term of 14 days, once it has received the product and verified that it is in perfect conditions. 

Throughout the whole process, we will keep you promptly informed via email.


Incidents due to Erroneous Delivery
This occurs when the delivered product does not match the one specified in the order, or when you detect that the product does not work properly within 48 hours of receiving it. Remember to attach a photo of the damage, the box, the product packaging and labelling.

See more information about The Right of Withdrawal

For more information on the Right of Withdrawal, click the following LINK.
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