(+34) 959 872 205 M-T-W-T from 09:00-14:00h & 16:00-19:00h / F from 9:00-14:00h & 16:00-18:00h
info@gran-scooter.com / Contact
How to BuyYou can make your purchase in several ways
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To place an order you can choose between the following 3 options:

By Phone

Through our number 959 87 22 05 (10 lines, low cost call), When making the call, you will have to provide the name of the product or its reference (the ref, appears below the article name on its description page). ) number of units, shipping address and payment method.

By E-mail

In the address info@gran-scooter.com, also indicate the name of the product or its reference (the ref, appears under the article name on its description page) number of units, shipping address and payment method.

Through this same WEB page

You can add the products to your shopping cart by clicking on the add button, you must create a personal account, where you will provide us the billing and shipping information, then you can decide how to send and pay.

For any questions, questions or comments, do not hesitate to contact us through 959 87 22 05 or by clicking HERE

Payment MethodsIt also has several payment methods
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Wire Transfer

Once you have placed the order, make a transfer / deposit into the account

    ES93 2085 8181 21 0330137721 (IBERCAJA)
    IBAN: ES93
    BIC: CAZRES2Z

    ES78 2100 2700 58 021005 0243 (La Caixa)
    IBAN: ES78
    BIC: CAIXESBBXXX

and send us a copy to the e-mail info@gran-scooter.com or send us a fax to the number 959 87 22 05 do not forget to specify your name and surname as well as the order number. IMPORTANT!! No proof will be accepted where our account number does not appear.

Credit Card

Once you confirm the purchase, you will be automatically redirected to a secure HTTPS server, where you can proceed with the payment, you will need the card number, expiration date and security number found on the back of your card.

New payment in one click! Now you only have to enter the card data only the first time, for your next purchases you just have to enter the code that comes to the phone associated with the card, more information here.

Cash on delivery

 

Pay your order to the transportation company once you receive it. This form of payment entails a commission (by the transport company) for the management of the collection and delivery of the money to our company of € 4.90 for orders less than € 150, from € 150 onwards the commission charged the Transportation agency is 3% of the total. It is part of the commission applied by the urgent transport companies for the management and re-shipment of the amount. ORDERS OVER € 1000 CAN NOT BE SENT THROUGH THIS FORM OF PAYMENT.?

PayPal

Pay your order with your Paypal account. It is EXTREMELY COMPULSORY that the shipping address that you have in Paypal is the same as the shipping of the order. This payment method has a commission from Paypal, before finalizing the order you can review the amount of the commission, since it is calculated directly by the system and shown before confirming it.

Paga mas tarde

Postpone your payments up to 12 easy installments. We present the new payment method that we offer on our website PAY LATER !!!. With this new method you can postpone your payments up to 12 installments. Fast, transparent and easy are the three characteristics for which we have decided to offer you this new method of payment.

But ... how much will it cost ?, On the part of E-nuc.com we will not charge you any commission, only PAY LATER will charge you the interest on the loan, which is 25% APR of the total. Do not you clarify with the APR? Do not worry, both in each product and in the checkout we have placed an estimator for you to know how much you will pay in each installment as well as the total, in addition when the system passes you to the payment gateway later it will indicate the simulation again according to the months for you to revisit which is the one that suits you the most. The payment of the first installment is by credit card at the time of purchase. When PAGAMASTARDE makes that payment, it will notify us to get the order (this notification will be instantaneous).

For returns, credit card changes or paying the fees for transfer you will have to contact paymastarde. Pagamastarde reserves the right to not accept credit, any incident with them you can contact from here: PAY LATER

 

For any questions or clarification contact us through the e-mail info@gran-scooter.com or phone 959 87 22 05 (10 lines)

 

Shipping CostsCalculate how much the shipping will cost
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The web automatically calculates the Shipping Costs according to several factors such as weight, volume, shipping area, offers associated with shipping costs, etc., therefore the company reserves the right to recalculate the shipping cost, notifying the customer of the new amount, if the client does not accept this new amount, the order will be canceled, reimbursing the total amount paid.

All orders will be insured at 100% of their value, for any claim due to transport you must notify us within 24 hours of receipt.

As long as your order is free and with large volumes, you will be sent to the transport company Redur, which will deliver your package in approximately 24-48 hours.

We make a great effort to lower shipping costs, but we have no choice but to apply part of them.

The shipping costs that apply are the following:

Peninsula & Balearic Islands 24/48 / 72h depending on product.

Our goal is that all orders made before 18: 30h are delivered the next working day in the whole Peninsula and 48 / 72h in the Balearics, (provided they are small packages of maximum 30kg) although that is our goal and 94.8% of the orders of the last year have fulfilled those 24h of term, it is possible that a minority of them are delivered in 48H, either for internal logistical reasons ours or of the transport company with which we work (Correos Express, Seur, Dhl, Redur, always First Level transport agencies). For packages of + 30Kg, such as Electric Motorcycles, CityRoad, Citycoco, Citycoco Mini, CityStreet will be sent by parcel companies (not of courier service) and therefore being delivery in 48 / 72H. You will always receive an email indicating the transport company for which your order travels and the tracking number to be able to control where your order goes at each moment.

Important: Bulky products such as the Citycoco or similar Motorcycles can not travel by courier companies (small packages) and travel by courier companies (such as Dhl, Redur ..), These products travel totally protected, in metal cages and on pallets of wood. These products will have a delivery time of 48 / 72H in the peninsula, and a day or two more in the Balearic Islands due to the fact that they have to change the ship for the Islands. Also for this reason, the transport to the Islands is quite more expensive, so the transport of the Citycoco we have to add + 45eur of shipping costs to the Balearic Islands.

Weight

Península and Portugal (24/48 hours)

Balearics (48/72 hours)

0 - 300 Kg

3.99 €

6,95 €

+300 kg

Consult

Consult

 

Canary Islands, Ceuta or Melilla 3-6 days.

Due to recent changes in shipping rates to these locations it is not possible to calculate the shipping cost automatically, as it depends on many factors, so to know you contact our sales representatives and they will make a personalized quote at no cost any. We also accept the collection in the store, if you already work with a transport company, only indicate in the transit step with which company you will pick up.
IMPORTANT: Do not make the payment until you know the price of the shipment, unless you send your company to pick up.

Europe 48/72h.

European countries to which we ship: Austria, Denmark, Belgium, Bulgaria, France, Slovakia (Slovak Republic), Slovenia, Estonia, Finland, Greece, Hungary, Italy, Lithuania, Luxembourg, Malta, Poland, Germany, Ireland, Netherlands, Sweden, United Kingdom.

Weight

Europe 24H

0 - 5 Kg

11,95 €

+ 5 Kg

Consult

 

Rest of the world. Consult one of our sales representatives

It is complex calcualr a price for the rest of the world since there are many variants that affect the price (place in the world, package weight, maritime, air, ...) to give it can contact us at info @ gran-scooter .com or +34 959 87 22 05

 

TrustWhy trust us?
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Our Stock

    

    

We have summarized in 7 points the main reasons why you can trust us and buy at Gran-Scooter.com with total confidence.

Experience

You can check our company in the Spanish Companies Ranking of this link: National Companies Ranking. We are the Company Position 38 at the National Level of our Sector !, Although it is a Large Company, we do not stop giving a close, familiar, and committed to our customers. That is one of the reasons for our continued growth, seriousness and professionalism. Since 1997, we have been in the computer world and since 2001 in the electronics industry, thousands of clients during these years have been attended and we have learned from every error, every failure, we always look for a more efficient way to work. Compatinet SL is a company with a great National recognition.

Warranty

All our products have 2 Years Warranty. It includes all repair costs, parts, labor, shipping costs to our facilities is supported by the customer, return shipping if it runs on our behalf, We are so sure of our work, we can offer that guarantee, since the rate of failures in so many by the way is very very small.

Customer Opinions

We have available to customers the section comments, in it the customers express how it has gone with our company, do yours, or read the comments of others.

Support for use / Manuals

We spend a lot of time creating manuals to use our products, videos, photos, downloads. Everything the user needs to know how to use and make the most of their product. Some manuals have been devoted several days to their realization.

100% Insurance

All our shipments are insured at their value again, if for any reason during transport there is a problem that will damage the item you will be refunded the full money of that product or you will be given a new one, without waiting, without dizziness, that is, We only ask that you inform us before 48 / 72H of the transportation breakages, since this is the deadline given by the shipping insurer.

Prices

We fight daily to have the best prices on quality products. We are direct importers, we have great agreements with the main brands and we are distributors of large chain stores in the sector. By importing and manufacturing directly, intermediaries are avoided that make the product more expensive.

Personal Contact

We serve by our online chat, by email and also by phone, you can contact us directly on the phone 959 87 22 05 (10 lines) or you can visit us at our facilities in San Juan del Puerto (Huelva) where we have more than 5000 square meters of warehouses, and offices with more than 20 jobs.

 

ReturnsChange of idea? Are not you happy with the product?
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Commercial Return

It occurs when the customer wants to return any product without any type of incident, either by repentance, change of mind, or that the product, although it corresponds exactly with the description and photo of our website, is not liked by the buyer. You can return it without further question. The deadline to communicate this return is 14 calendar days from receipt by the customer, in case of a holiday, leave a record by e-mail of the intention of the commercial return.

To do this you must enter your user area and fill in all requested information.


Once we have received it, we will proceed to process the return.?

The usual procedure will be the following:
We will contact you to inform you of the acceptance of the return, and the delivery address, which must be clearly indicated on the packaging. You must deliver the product to us within 10 days from the date you were informed of the acceptance of the return.

The products have to arrive in the same state in which they were sent, that is, they must not have any type of use, be fit for sale, including all their accessories, manuals, etc. In case of missing accessories, they could be deducted from the amount of credit for their replacement, they must go with all the components of the same. If the product is not returned in conditions for sale, the amount of the return of the product to its original state could be charged.
 

Gran Scooter will proceed to refund the money within a maximum period of 14 days, once you have received the product and verified that it is in perfect condition.

Throughout the process, we will keep you promptly informed through email.

Return for defective delivery

It occurs when the product delivered does not match the one specified in the order or has been hit and damaged externally during its delivery, or it detects that the product does not work correctly before 48 hours after receiving it.
If this happens, you must communicate immediately, and within less than 48 hours of receiving it, to Gran Scooter by sending an e-mail to info@gran-scooter.com. Once we receive this e-mail we will begin to process your return. If you received the damaged packaging it is very important that you indicate it on the delivery note of the carrier at the time of receipt.


The usual procedure will be the following:
We will contact you by e-mail indicating your return number that you must clearly indicate on the packaging. Later, we will send a transporter to your home for collection, and we will proceed to send you the correct product.
Throughout the process, we will keep you promptly informed through email.
In this type of return, all the costs of collection and new delivery will be covered by Gran Scooter.

Guarantees for breakdown

This section applies to all products with failures or breakdowns after 48 hours of receipt.
It occurs when the product does not work properly or has stopped doing so due to a technical problem within the term established in the Guarantees Law, 2 years guarantee for the end customer and 1 year warranty for the Distributors.

Gran-Scooter Offers 2 years warranty to the end user also in the batteries of all products.?

 

To process a guarantee it is essential to attach a copy of the invoice.
The products are out of warranty for the following reasons:
-If they have received, once delivered to the customer, any deterioration due to external events, accidents, poor follow-up of the instructions or change in the electrical tensions.
-If they are damaged due to improper configuration or installation of the software, hardware and peripherals, by the client.
-If there is a fault caused by a component not supplied by Gran-Scooter.com.
-In your case, if the general conditions imposed by a manufacturer for a product so indicated.

To do this you must enter + Client Area> My Users area> Returns> New return.
-Order number.
-Number of reference of the article.
-Cause of the return.
-Copy of the purchase invoice
In this type of return, the customer must send the product to our SAT for repair, by any means (mail, transport companies, or in person in our stores), and Gran-Scooter will send the cost and insured product to the customer from our warehouses.

 

Material storage time

Once the return has been processed by our SAT, whose resolution means the payment by the client for its withdrawal, you will have 2 months of free storage in our facilities. After the deadline, the cost of storage and custody by RMA will be 1.50 € / day elapsed.

The maximum storage period from the resolution of your return will be 6 months, after this period without receiving notification from the customer, the material will be recycled, losing the right to a later claim.

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